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Frequently asked questions by helpers

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Knowledge base for helpers

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Within this article, we’ve mentioned our answers to some frequently asked questions.

Register a new account

I experience issues at signing-up for a new helper account

Go to this page for more info.

Not being able to login

I suddenly cannot login to my account anymore
If you were able to login successfully before and cannot login to your account anymore, your account may be suspended, for example due to abuse.

Employers

I cannot find the profile of the employer which I saved to ‘My saved employers’ before
The employer has probably disabled or deleted his profile, or his profile might be suspended due to abuse.
An employer which was previously listed at the ‘Employers who purchased my contact details’ section, is not visible anymore.
The employer has probably disabled or deleted his profile, or his profile might be suspended due to abuse.

Employer profiles

Does the ‘No criminal record’ label guarantee that the employer does not have a criminal past?
No, as stated behind the label, the employer has confirmed that he has no criminal record while signing-up for the website. Domestic Helper Worldwide is not able to verify whether this statement is actually true or not.

Reviews

I recently reviewed an employer. Why is my review not visible on the employers’ profile?
Our team checks each submitted review manually before it is published to the website. In case your review is not published yet, that may be caused by full agendas on our side, or due to a conflict with our rules.

Get specialised help with the process of getting employed

I'm looking for help in order to guide me through the legal process of getting the right visa and more

Whether you're an employer or a helper, Domestic Helper Worldwide has partnered up with some external specialised agencies who can help you with this matter. 

 

 

 

Babysitter, Nanny, Housekeeper, au pair service worldwide

DomesticHelperWorldwide is your go-to platform for finding reliable household service worldwide. Our innovative platform serves as your professional business card and is designed to give you full control over the selection process. You initiate contact with potential candidates, preventing an overload of messages from helpers. This ensures a streamlined and stress-free selection and matching process. 

Here’s how it works for you:

Direct communication
As the employer, you have exclusive control over reaching out to qualified professional helpers. Employees can express their interest in working for you, but it is entirely up to you to take the next step. You also retain complete freedom in the selection process, without the intervention of intermediary agencies or traditional au pair agencies.

Flexible credit system
Our flexible credit system means you’re not tied to a subscription. Purchase credits as needed, giving you the freedom to "browse" and only pay when you’re ready to connect with someone.This makes it essential to create a profile as an employer so you can manage responses effectively and take the next steps with ease.

Large international network
You have access to a large international network of candidates, ranging from au pairs, nannies, pet sitters, housekeepers, babysitters, tutors, caregivers, personal assistants (PAs), drivers and bodyguards. With such a diverse selection, finding the right match for your needs has never been easier.

Unique Rating System
What makes DomesticHelperWorldwide even more special is our unique rating system. This ensures that you can select reliable candidates while they gain insight into your working environment. This mutual transparency fosters trust and increases the chances of a successful collaboration.

From trained babysitter to Nanny wanted. The Right Person for the Right Task
If you're looking for support in caring for children, help with elderly family members, or someone to assist with daily household tasks, DomesticHelperWorldwide has a large database of hardworking and enthusiastic potential matches to help you. From housesitter and pet sitter, professional babysitter, driver, butler, gardener, tutor (also available remotely), au pair, bodyguard, housekeeper, driver, long term caregiver support and personal assistant. We also offer professionals who can handle exclusive tasks like event planning, agenda management, specific animal care, handling medical appointments, rare flower gardening, exclusive household tasks and childcare duties.

You can directly discuss practical matters such as visas, boarding and lodging, residence permits, work-hours per day such as full time or part time (including options from 30 hours per week to 45 hours per week) and housing (costs and accommodation) with your chosen helper, ensuring clear communication of your expectations.

Certainty and Trust: Select Your Au Pair or Personal Assistant Safely
Safety is a priority for us at DomesticHelperWorldwide. We understand how important it is to have trust in the person you invite into your home. A housekeeper, pet sitter, nanny, assistant, or au pair becomes an integral part of your family. Most of the time with housing and food included. To ensure your peace of mind, all of our expat families can provide candidate references and share their previous experiences.
This allows you, as a host family, to make an informed decision.

We also refer you to partner companies that specialize in conducting thorough screenings. These screenings include background checks, identity document verification, criminal record checks, and validating previous work experience. This way, you can be sure that the candidate you choose meets the highest standards of reliability and integrity. With DomesticHelperWorldwide, you opt for a transparent and safe process, so you can confidently bring a suitable candidate into your home.

Who is DomesticHelperWorldwide's platform suitable for?
DomesticHelperWorldwide is designed for host and expat families seeking support in their daily lives. Our platform is particularly useful in the following scenarios:

  • Expats seeking assistance with housekeeping, including cleaning and daily household tasks.
  • Families who are looking for an animal lover who wants to be a pet sitter
  • Expats in need of baby care and / or a babysitting service at home. 
  • Host families looking for an au pair and want to be part of an au pair program/exchange program by offering a child care experience and cultural exchange.
  • Families seeking extra support via a nanny, who handles childcare.
  • Households who want senior care at home (home care). 
  • Families needing specific help with elderly care or animal care
  • Families looking for a personal tutor, for example (online) English tutors.
  • Families looking for a personal assistant (PA) to manage tasks and appointments
  • Households needing more help with light household tasks and cleaning


Find Your Domestic Helper Today!
No matter what support you're seeking, you can trust DomesticHelperWorldwide to connect you with the right person for your family and needs.

Start today and discover how easy it is to provide your family with the support it deserves.