Within this article, we’ve mentioned our answers to some frequently asked questions.
Register a new account
I experience issues at signing-up for a new helper account
Go to this page for more info.
Not being able to login
I suddenly cannot login to my account anymore
If you were able to login successfully before and cannot login to your account anymore, your account may be suspended, for example due to abuse.
Employers
I cannot find the profile of the employer which I saved to ‘My saved employers’ before
The employer has probably disabled or deleted his profile, or his profile might be suspended due to abuse.
An employer which was previously listed at the ‘Employers who purchased my contact details’ section, is not visible anymore.
The employer has probably disabled or deleted his profile, or his profile might be suspended due to abuse.
Employer profiles
Does the ‘No criminal record’ label guarantee that the employer does not have a criminal past?
No, as stated behind the label, the employer has confirmed that he has no criminal record while signing-up for the website. Domestic Helper Worldwide is not able to verify whether this statement is actually true or not.
Reviews
I recently reviewed an employer. Why is my review not visible on the employers’ profile?
Our team checks each submitted review manually before it is published to the website. In case your review is not published yet, that may be caused by full agendas on our side, or due to a conflict with our rules.
Get specialised help with the process of getting employed
I'm looking for help in order to guide me through the legal process of getting the right visa and more
Whether you're an employer or a helper, Domestic Helper Worldwide has partnered up with some external specialised agencies who can help you with this matter.